Wenatchee Auto Repair

We had an issue with parts - a glitch from the manufacturer. We had an issue with timeframes - the last-minute reorder pushed us 3 days out. Honestly, that can happen anywhere you take your car. The major difference is the communication and absolute 5-star service you receive at Global. Courtney came through again for us - her knowledge saved us hundreds of dollars, and her work ethic got our car back to us a day early. Super satisfied, and the car runs like a dream!

I was on a trip with my sisters when my car started making a weird noise. We stopped into Global Car Care and someone test drove and diagnosed the problem right away. My car needed a new alternator. They got the part and installed it in less than two hours. We were back on the road quickly and made the 3 hours drive home the next day with no problems. Thank you!

The first time I took my Mercedes here I was impressed with the service, attention to detail and price (compared to the dealership). The second time, I drove from Chelan for an oil change and they ask me when I got there if I could leave my car, possibly overnight, since they were short on mechanics that day. I told them I could not and I left. I have a check engine light that keeps going on and off intermittently so I called again for an appointment and included the oil change. I called that morning to be sure they could get me in that day. When I arrived they said they could do a oil change and possibly the diagnostic but, they wouldn't be able to do anything else that day. I told them to not bother with the diagnostic in that case since I was traveling to the west side that week and would have it done there instead. When I arrived to pick up my car I discovered they had gone ahead with the diagnostic for $150. One of the issues they told me about was I needed to replace my tires since they were the "original ones". I told them they were my second set and the car has just 50,000 miles on it. The other issue has to do with something still under warranty and has to be done at the dealership or they charge me for it. So, I will have to go to the dealership for that anyway. After leaving I discovered all my service warning lights were still activated and go off every time I start the car. I also keep getting a notice that I need my 50,000 service. Seems like that should have been done when I was there for my oil change? Just disappointed since I thought I had found a good, local shop I could count on for servicing my car.

The staff members I dealt with were knowledgeable, friendly and professional. Not all the work I needed could be performed because a mechanic was out sick, but Global staff dealt with the situation the best they could.

Work was done timely and within the estimate given.

When your vehicle is more than just a set of wheels and transportation. You need to trust the care and expertise. Brian and his team at Global Car Care got the job done. Thank you

I was having difficulty with my 2005 SL55 AMG for a couple of years on the suspension system and the ABC system. Took it to Global Car Care and they identified the problem, spent several hours try to achieve the lowest cost solution, however I had to replace a major component. They were able to find the part and install it and set the computer with no problems. The car handles just like it used to. This is now my go to place for all my nehicles.

I’ve had my BMW 335is for four years and have only used Global for all of its maintenance needs. I’ve always had it back in a timely fashion as well as it being in the same condition I handed it off in.

Great people. Honest and super helpful!

Excellent service!