They replaced a water pump on my Passat and I requested it be replaced with VW OEM Original part. 10,000 miles later water pump was making a noise, took it in to get looked at. They said it was nothing, I was basically hearing things. About 200 miles later water pump failed ( I was out of town). Another shop fixed it, and in doing so. Found out Global had put on an AFTERMARKET cheap water pump. Also apparently Global had broken one my headlight mounting tabs while removing the front to get it into service position. Because it was GLUED back together. Never going back there.
We stand by our work, Scott, and while we're sorry that the water pump eventually failed, we can assure you that we have a practice of clear and honest communication about every vehicle that comes through here. If you have questions or concerns, we're happy to do what we can and tell you exactly what work we did -- please feel free to give us a call. -Sincerely, The Team at Global Car Care
- Global Car Care