Wenatchee Auto Repair

Scott is always very helpful and professional. Feel very comfortable bringing our car into him.

Excellent service and the new service writer Chuck is great!!!

I needed to get on right away without making an appointment in time to get in. They figured out a way to get me in the next morning (right when I needed it). As usual, quick efficient service.THANK YOU

It was a good experience, been awhile since I had work done there, but all went very well..

Always great service. Work done right and quickly!

A+++ Always a fair quote and reasonable prices

had an 8:30 am appointment. was told about 1 to 2 hrs to look at car. came back at 10:30 and car was never even pulled in to be looked at. service in the past has always been great until now. IF an appointment is made and a time is given as to when a vehicle will be looked at, then that should be the way it is done. IF it can't be looked at, at the appointment time, then I need to know that information so that I can make changes in my schedule for the day.

Dropped off the car Saturday and was told that it will get fixed the following Monday. Scott called Monday noon to get my info. Did not hear back until Tuesday, when Scott said that the car was going to get fixed by Wednesday afternoon since he had to order the part (Scott was to re-place a brake light switch) . So now two days later and he had not ordered the switch eve. I told him that I was told that the car was going to get fixed Monday and he said he was not aware of that. I hanged up and called right back and asked to talk to the owner. Scott who answered the phone said that oh he was going to call me and that he found the brake switch in town (what a surprise). I asked how long would he take and he said hour to hour an half to ....replace the brake switch. So either they are incompetent or crooks. They charged $410 because of ...diagnostics and labor and part. They shouldn't have charged more than $60-$65. Stay away they are not honest . Forgot to mention that Scott was almost rude on the phone when he called to get my info and authorization, was nicer after I asked to talk to the owner

Friendly, honest, skilled and they use the best products and parts! My 2005 runs like the day I drove it off the lot! We live an hour away and it is always worth the trip! Brian and his team are tops!

I believe the mechanical work we had done there is satisfactory. However the customer service leaves much to be desired. We scheduled a major job and were given a time estimate of 2.5 week. It took 5.5 weeks. The explanation being that they had other customers who needed help. This shop is over an hour an a half away from us so we couldn't just pop in whenever it was convenient but had to do some planning to live without and retrieve our valued second vehicle. Our contact at the shop was non-communicative, and when we would call to check, he was short and curt with us every time. EVERY TIME- as though it was a major inconvenience to him to have to talk to a paying customer. Very disappointing. Now we are on our second round of needing warranty work on the part and while that may not be any fault of the shop, as I try to get the information needed to figure this out I am greeted with the same short and curt manner from another staff member. Every encounter has been rude and made me feel as though I'm the criminal for asking questions and trying to understand what exactly is going on. Not a fan. Never recommending this experience to any of our Leavenworth/Wenatchee friends.